Professional Services Contact Center Engineer

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Professional Services Contact Center Engineer based in the United States. This fully remote role sits at the intersection of contact center technology, customer consulting, and technical delivery.You will lead end-to-end implementations of cloud-based contact center solutions for customers across multiple geographies.The position combines solution design, configuration, integrations, testing, training, and go-live support.You will work with technologies including IVR, ACD, PBX, CTI, dialers, VoIP, REST APIs, and CRM platforms.You will also contribute to the deployment of AI-enabled contact center capabilities and help customers maximize their value.Working closely with project managers and clients, you will translate business requirements into reliable, scalable technical solutions.The role offers an opportunity to build trusted enterprise relationships while working in a fast-paced, technology-driven environment.