This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Product Support Engineer based in Brazil. This is a customer-focused technical role supporting B2B clients and partners across a fast-paced SaaS environment.You will investigate complex product issues, perform technical research and debugging, and drive problems toward resolution.The role combines strong technical aptitude with clear communication across both technical and non-technical audiences.You will collaborate closely with Support, Product, and Engineering teams to improve the customer experience and product offering.As a customer advocate, you will help identify recurring challenges and provide valuable insights to product teams.The position also offers the opportunity to develop deep expertise in mobile marketing technology and SaaS products.It is well suited to an independent, service-oriented professional who enjoys solving problems and working in a dynamic environment.