🚀 We’re on a mission to make money work for everyone.
We’re waving goodbye to the complicated and confusing ways of traditional banking.
After starting as a prepaid card, our product offering has grown a lot in the last 10 years in the UK. As well as personal and business bank accounts, we offer joint accounts, accounts for 16-17 year olds, a free kids account and credit cards in the UK, with more exciting things to come beyond. Our UK customers can also save, invest and combine their pensions with us.
With our hot coral cards and get-paid-early feature, combined with financial education on social media and our award winning customer service, we have a long history of creating magical moments for our customers!
We’re not about selling products - we want to solve problems and change lives through Monzo ❤️
London/UK Remote | 💰£40,400 - £55,000 + Benefits ✨
⭐ Our Product Operations team
The Payments Collective sits at the very heart of Monzo, responsible for all of the products and services that move money. Product Operations spans the breadth of Payments, ensuring that the team and its products and services are operating efficiently and to a high standard, and helping us safely scale to millions of users in the UK and internationally.
About the role…
As the Product Operations Manager, you will be instrumental in scaling Monzo’s core payments offering. You will focus on building robust, efficient, and globally-scalable operational processes across key payment schemes, including Faster Payments, Bacs, and Open Banking. Working closely with the Transfers and Open Banking product teams, you will manage vital external partnerships and collaborate with cross-functional partners to ensure every payment works seamlessly for our customers. Critically, you will act as the voice of the customer and an essential ambassador for our Customer Operatio