Product Operations Manager, Member Experience

At Clover, the Business Enablement team leads our technological advancement while ensuring robust security and compliance. We deliver user-friendly corporate applications, manage complex data ecosystems, and provide efficient tech solutions across the organization.

Our goal is simple: we make it easy for the business to do what’s right for Clover.

Clover Health's Member Experience organization is the front door to Clover for our Medicare Advantage members. Through our Houston-based service team, we are replacing the transactional, transfer-you-around call center model that seniors have tolerated for decades with a relationship-based one: a dedicated advocate who knows the member, follows their care, and can actually resolve things. We've proven the model works, and we are now investing heavily in the technology — including frontier AI capabilities — that will let us scale it to our full membership.

Our mission is to improve the lives of Medicare Advantage members by making every interaction with Clover feel personal, competent, and resolved.

We are seeking a Product Operations Manager to ... Click Apply to read the full job description.