We're looking for a Product Operations Lead to help our product organization run at its best. You'll report directly to our SVP of Product & Design and work at the intersection of product, engineering, design, sales, and customer success—making sure the right information reaches the right people at the right time, and that our teams can focus on building great software.
We have strong product and engineering teams, solid planning rhythms, and a release process that works. What we need is someone who can take what's working, make it better, fill in the gaps, and bring the operational rigor that helps a growing company keep shipping with speed and clarity as we scale. We need to person who keeps our product machine well-tuned and empowers everyone else do their best work.
This is a senior individual contributor role and our first dedicated Product Ops hire. You'll be building the function itself from scratch, but you'll be doing it within a product org that already has strong foundations. As we grow, you'll likely add one or two team members over the next year.
If you're the kind of person who sees friction in a process and can't help but smooth it out—and you believe AI should be doing the repetitive work that slows product teams down—this role was made for you.
Make the product development lifecycle run smoothly. We have a working process for how we plan, build, and ship. Your job is to make it better. Identify bottlenecks, streamline handoffs, improve the templates and rituals that teams rely on, and continuously raise the bar on how efficiently we turn customer needs into shipped software.
Be the connective tissue across the company. Help coordinate across Product, Engineering, Design, Marketing, Sales, and Customer Success so that launches are well-communicated, feedback loops are tight, and nobody is surprised. You won't own every launch—PMs drive their own—but you'll own the process, tooling, and cross-functional coordination so they can do it well.
Strengthen our voice-of-customer systems. Work with PMs, Sales, Support, and CS to improve how we aggregate, synthesize, and route customer feedback. Help make sure our roadmap reflects what customers actually need by ensuring the signal is clear and accessible to the people making prioritization decisions.
Build the metrics and dashboards that make the work visible. Partner with product and analytics teams to define and track the operational KPIs that tell us whether our product machine is healthy—cycle times, launch effectiveness, adoption metrics, NPS trends.