Product Designer
Zendesk Pty Ltd (Australia)Job Description
We are looking for a Product Designer to join our Foundational & Core Platform team in Melbourne. This team is responsible for the most critical pillars of the Zendesk experience—the flagship features and core infrastructure that millions of people interact with every day.
In this role, you won’t just be designing features; you’ll be shaping how the entire Zendesk ecosystem functions. You’ll work at the intersection of vision and execution, translating complex workflows into intuitive, human-centered experiences that scale globally. You’ll be a key part of our APAC Design organization, contributing to a high-performing culture of craft and collaboration.
What you will get to do every single day
Create elegant, intuitive, and scalable designs for core platform areas that support our customers’ most complex business needs.
Translate technical requirements and intricate workflows into simple, seamless user journeys.
Deliver high-fidelity designs, interactive prototypes, and detailed specs that reflect a deep understanding of UI/UX best practices.
Work closely with Product, Engineering, and Research to embed design thinking into the development process and ensure technical feasibility.
Use research, journey mapping, and Jobs To Be Done (JTBD) frameworks to ensure we are solving real problems for our customers.
Partner with our Design Systems team to ensure platform features are consistent, accessible, and high-quality.
What you bring to the role
3-5 years of professional product design experience, ideally within enterprise-grade software or complex SaaS platforms.
A natural ability to see how individual components fit into a larger ecosystem and a passion for building foundational tools.
Expert-level skills in Figma and prototyping tools, with a portfolio that demonstrates a high bar for visual craft and interaction design.
Experience working in a "three-in-a-box" model (Product, Engineering, and Design) to deliver impactful outcomes.
The ability to clearly articulate your design decisions and the "why" behind your work to stakeholders and peers.
A commitment to building accessible and equitable experiences for a global, diverse user base.
The intelligent heart of customer experience
Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love.
Zendesk believes in offering our people a fulfilling and inclusive experience. Our hybrid way of working, enables us to purposefully come together in person, at one of our many Zendesk offices around the world, to connect, collaborate and learn whilst also giving our people the flexibility to work remotely for part of the week.
As part of our commitment to fairness and transparency, we inform all applicants that artificial intelligence (AI) or automated decision systems may be used to screen or evaluate applications for this position, in accordance with Company guidelines and applicable law.
Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster global diversity, equity, & inclusion in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law. We are an AA/EEO/Veterans/Disabled employer. If you are based in the United States and would like more information about your EEO rights under the law, please click here.
Zendesk endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law. If you are an individual with a disability and require a reasonable accommodation to submit this application, complete any pre-employment testing, or otherwise participate in the employee selection process, please send an e-mail to peopleandplaces@zendesk.com with your specific accommodation request.