Principal Program Manager, Customer Success Enablement

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Principal Program Manager, Customer Success Enablement based in United States. The Principal Program Manager, Customer Success Enablement will lead enterprise-scale initiatives designed to transform Client Support and Customer Success operations.This highly visible role will combine program management, business analysis, AI-enabled process improvement, and strategic execution.You will identify operational inefficiencies, improve customer journeys, and develop data-driven strategies for at-risk customers.Working across Client Support, CX Operations, Sales, Engineering/IT, and executive leadership, you will turn complex challenges into scalable solutions.The role offers significant autonomy and the opportunity to build new programs, workflows, dashboards, and enablement resources from the ground up.You will use AI, automation, analytics, and technology to improve efficiency, response times, resolution quality, and customer outcomes.This is an entrepreneurial environment suited to a strategic problem solver who is comfortable with ambiguity and influencing ... Click Apply to read the full job description.