Patient Support Supervisor
The Patient Support Supervisor is a key leadership role within Shields Health Solutions' Patient Support Center, overseeing a team responsible for the end-to-end prior authorization (PA) process for specialty pharmacy patients. This includes referral intake, data entry, claims adjudication support, prior authorization submissions, payer follow-up, and other activities that help ensure patients gain timely access to their medications.
The ideal candidate is a strong people leader who thrives in a fast-paced, high-volume environment and is passionate about developing teams, driving performance, and delivering exceptional patient outcomes. This individual will be responsible for day-to-day team operations, coaching and performance management, workflow oversight, and ensuring service level expectations are consistently met.
This role requires a data-driven leader who can analyze team performance, run and interpret reports, identify trends, and communicate results effectively to leadership and stakeholders. Success in this position... Click Apply to read the full job description.