Pessoa Designer de Serviços Pleno

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Pessoa Designer de Serviços Pleno based in Brazil. This role focuses on understanding and improving end-to-end customer journeys across products and services. You will map experiences, uncover pain points and critical touchpoints, and translate research and data into actionable opportunities. The position combines systemic design, user research, service modeling, prototyping, and strategic thinking. You will collaborate with multidisciplinary teams to shape service strategies and facilitate workshops. Success in the role requires strong problem-solving skills, clear communication, and the ability to connect user needs with business objectives. The environment is fully remote and encourages innovation, autonomy, continuous learning, and collaboration.