Patient Success Specialist

Job Title: Patient Success Specialist

Job Summary:
We are seeking a dedicated and empathetic Patient Success Specialist to join our dynamic team. In this role, you will play a vital part in supporting patients throughout their journey, ensuring they have a seamless and positive experience. Your responsibilities will include assisting patients with non-billing-related matters, addressing their needs with care, and collaborating with internal teams to enhance service delivery. The ideal candidate is a great communicator, highly organized, and passionate about making a difference in people's lives.

Key Responsibilities:

• Serve as the primary point of contact for patients, providing guidance and support for non-billing-related inquiries.
• Assist patients with test status updates, patient portal login issues, questions about testing services, and coordinating redraws for blood samples.