Patient Services Representative

About Willow: Willow https://www.startwillow.com is a telehealth company focused on personalized, responsible cosmetic weight loss care. We combine medical expertise with a supportive, patient-centered approach to help people feel more confident and comfortable in their bodies. Our goal is to make high-quality care accessible, thoughtful, and designed to fit real lives. ABOUT THE ROLE: We are looking for a Patient Services Representative who is empathetic, detail-oriented, process-driven, and comfortable working in a fast-paced, highly regulated healthcare support environment. This role sits at the center of the patient experience and requires strong written communication, ownership, and accountability across multiple workflows and tools. RESPONSIBILITIES: - Serve as a facilitator between the patient and the company, ensuring a seamless experience. - Answering questions about the company, offering accurate information about our products and services - Delivering information about the product. - Ensuring patient satisfaction and maintaining professional patient support. - Handling patient complaints and identifying the appropriate response and strategy to solve customers' issues as ... Click Apply to read the full job description.