Job Purpose:
- Proactively grow the specialty pharmacy patient population by making outbound phone calls to eligible patients and enrolling them with Shields Partner Pharmacy
- Educate patients on the services offered by the Shields Specialty Pharmacy Program
- Protect Shields values by keeping information confidential
Job Duties:
- Communicate with patient over the phone and provide them the compelling reason why the Shields Partner Pharmacy program is superior to any other comprehensive pharmacy care model.
- Access patient's EMR and review chart notes prior to outbound call to ensure familiarity with patient's condition and situation.
- Identify medications requiring special storage and/or handling such as hazardous medications and/or refrigerated medication.
- Identify supplies necessary for select medications such as sharps containers, needles/syringes, alcohol swabs and band-aids.
- Ability to be flexible on shift times: (typical shift times: M-F: 8:30AM to 4:30PM or 12:00PM to 8:00PM // flexibility with occasional Sat: 11:00AM-4:00PM).
- Opportunity to become nationally certified PTCB or ExCPT within 6 months of hire via Shields classes (included as part of employee training).
- Perform other duties as assigned.
Skills:
- Ability to verbally communicate a compelling reason why patients should use shields pharmacy.
- Strong verbal communication and phone skills.
- Enjoys talking with patients and can empathize with their situation.
- Proactively engaging patients telephonically.
- Ability to quickly build rapport and relate with patients over the phone.
- Self-motivation and ability to work effectively in an independent environment with a focus on patient advocacy.
- Excellent communication, organizational and prioritization skills
- Attention to detail.
- Ability to learn new processes and implement them quickly.
- Results-oriented with a positive outlook.
- A clear focus on high quality.
- Proficient in Microsoft Office particularly Excel, Word, and Outlook.
- Prior customer service experience / outbound call experience.
Experience/ Education:
Required Licensure/Certification: We are seeking experienced pharmacy technicia