Patient Access & Care Team Rep

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Patient Access & Care Team Rep based in United States. This fully remote role serves as a key first point of contact for patients and customers seeking healthcare support. You will help callers navigate appointments, referrals, provider information, insurance requirements, and other access-related needs. The position combines compassionate customer service with accurate documentation and careful use of multiple healthcare systems. You’ll use established protocols and critical thinking to identify needs, resolve inquiries, and escalate clinical or complex situations appropriately. The role operates in a fast-paced environment where accuracy, empathy, organization, and communication are essential. A comprehensive training program and multiple long-term scheduling options provide structure and flexibility as you grow into the position.