PARTNER OPERATIONS MANAGER The Global Merchant Excellence team The Merchant excellence team supports accountable for supporting restaurant and retail partners across all markets with key onboarding and lifecycle tasks, acting as their operational support team once they’re live on the platform. The team: - Manages partner contacts across live and non‑live channels globally, with UKIE representing the largest share of demand. - Handles admin and technical tasks for SMB, Mid‑Market and National partners (e.g. account and menu creation, menu edits, tablet installation and troubleshooting, photography, compliance actions like DAC7, refund disputes, and inbound phone/chat support). - Acts as the sole point of contact for self‑serve partners after they “graduate” from early‑life onboarding, working closely with New Partner Experience and Account Management teams. Operationally, most day‑to‑day volume is handled by third‑party vendors aligned by language and market, with in‑house L2 teams owning complex queries, escalations, and performance management across markets. In this role you'll be involved in these key areas: 1. Managing channel, queue and team leader/ agent performance across our... Click Apply to read the full job description.