Summary
The Ops Manager (India / Asia) will primarily be responsible for managing India operations, alongside launching projects across Asia focused on improving coffee farmer livelihoods. This includes independently coordinating field logistics and managing field teams, cultivating stakeholder relationships, developing a deep understanding of the coffee landscape, and generating / executing any new opportunities in Asian coffee-producing countries. They will also support the cleaning and analysis of data, ensuring a high quality of data collected and robust insights. This position will be based in India, particularly, it will be a bonus to be based in the coffee-growing regions (e.g., Karnataka).
The Role
Specifically, the role will include, but is not limited to, the following main responsibilities and tasks:
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Operations Management: Lead the day-to-day, end-to-end, field operations and special projects in India and beyond. This includes creating budgets and contracts, coordinating field logistics and managing field teams, cultivating stakeholder relationships, developing a deep understanding of the landscape, and generating / executing any new opportunities in India and beyond. They should proactively identify risks and opportunities, develop and discuss country strategy with regional leads, and problem-solve dynamic issues with field teams. They should engage stakeholders effectively, and be able to cultivate / build relationships independently.
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Data Analysis and Insights: Together with the Data and Insights team, they will oversee field team training and data quality processes, ensuring a high quality of data collected during field work. They will support the process of insights generation, and conduct data analysis projects to improve Enveritas’ understanding of coffee industry dynamics in India. This could include generating reports for stakeholders and clients, and/or conducting research related to coffee (and other crops as needed).
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Team Support: They will conduct training of field teams, lead sessions on data quality, and coordinate the work of field teams. This may include travel around 10-20% of the year, as needed. They will support Asia’s Operations and Data & Insights teams on special projects, and ad hoc requests, as needed.
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System Development: They may design and improve more efficient / better training methods and materials, data quality processes and/or tools, and survey questionnaires,