This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for an Operations Support Lead based in Brazil. The Operations Support Lead will be responsible for driving operational excellence across support teams, ensuring reliable service delivery and strong customer outcomes.This role combines team coordination, incident management, process improvement, and stakeholder collaboration within a fast-paced technology environment.The ideal candidate will help build scalable support operations by improving workflows, optimizing performance, and fostering a culture of ownership and continuous improvement.You will act as a key connection point between customers, product, engineering, and operations teams, ensuring clear communication and effective resolution of challenges.This position requires strong operational discipline, excellent communication skills, and the ability to manage priorities in a dynamic global environment.The role offers the opportunity to influence support strategy, introduce innovative solutions, and contribute directly to improving customer experiences.