Operations Manager (Korean-English Bilingual)

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for an Operations Manager (Korean-English Bilingual) based in the United States. This role is responsible for coordinating day-to-day client communication and supporting the successful delivery of Shared Services, Back-office, and Contact Center operations. You will serve as a key link between clients, operational teams, and internal support functions, ensuring priorities and action items remain on track. The position combines operational oversight, performance monitoring, issue resolution, and client relationship management. You will help identify performance gaps, coordinate corrective actions, and contribute to continuous improvement initiatives. The role also offers the opportunity to support new processes, programs, technologies, and operational projects. This is a hands-on position suited to an organized and proactive operations professional who can work independently in a remote environment.