Operations Manager, Care Operations

At Joko, we help consumers shop smarter. Our mission is to revolutionize shopping, empowering people to find what they need, make informed decisions, and save money. Founded in Paris, Joko is a tech company and certified B Corp with over 90 talents across Paris, Barcelona, and New York (and beyond). More than 5 million users already save money every day at 10,000+ merchants with Joko. From cashback and automatic coupons to price alerts and carbon tracking, we keep expanding our products to make shopping smarter. We’re now building an AI-powered shopping assistant to help users find the best products by price, quality, and impact. Having reached profitability in our core market, we’re now scaling globally, with a strong focus on the US. It’s still day 1, come build the future of shopping with us! This position is remote-friendly. 💚 OUR CUSTOMER SERVICE Our Care Operations team ensures that every user interaction with Joko is handled with accuracy, fairness, and care. We play a critical role in building trust with our users and protecting both their experience and Joko’s operations. We are the voice of our users and a key contributor to Joko’s operational and product strategy. Beyond