About Willow Willow https://www.startwillow.com/ is a telehealth company focused on personalized, responsible cosmetic weight loss care. We combine medical expertise with a supportive, patient-centered approach to help people feel more confident and comfortable in their bodies. Our goal is to make high-quality care accessible, thoughtful, and designed to fit real lives. RESPONSIBILITIES - Lead cross-functional operational projects from concept through implementation - owning project plans, timelines, milestones, success metrics, and stakeholder alignment with minimal oversight. Example projects: new retail kiosk launches, patient feedback initiatives, training program development, new operational system implementations, and company-wide process improvements. - Design, document, and implement scalable operational processes - creating and maintaining SOPs, workflows, and internal playbooks, and standardizing processes across departments. - Build and maintain ClickUp workflows, automations, and project templates; identify opportunities to automate manual work. - Develop dashboards, reporting, and operational metrics that give leadership visibility into key initiatives. - Serve as an o... Click Apply to read the full job description.