Mercury is building a complete finance stack for startups. This turns out to be a pretty wild endeavor, so we’re looking to bring someone smart onto our Risk team to help us out.
This role is laser-focused on the accuracy and overall quality of Mercury’s Onboarding team. In addition to the primary responsibility of performing Quality Control (QC) reviews, this role assists in creating and maintaining QC process documentation and training resources for both the QC team and the Onboarding team as a whole.
As a member of the Onboarding QC team, you will take an active role in the continued development of the Onboarding team’s work. This means conducting regular QC reviews for ICs, contractors, and BPO agents, contributing to monthly QC reports, and supporting project work our team may take on. You’ll play a key role in identifying improvements the Onboarding team can make in order to ensure they’re meeting the high quality customer experience standard we have set.
You will document and monitor Onboarding’s successes and opportunities, delivering feedback that delights, informs, and inspires.