Mid-Level Support Analyst

We are tech transformation specialists, uniting human expertise with AI to create scalable tech solutions. With over 8,000 CI&Ters around the world, we’ve built partnerships with more than 1,000 clients during our 30 years of history. Artificial Intelligence is our reality. We’re seeking Support Analysts who are passionate about digital transformation and root-cause problem solving. You’ll partner directly with an international client to support critical production systems—centered on Microsoft Power Automate and Power Platform—with integrations across multiple vendors and channels. You’ll help operate and improve flows that leverage AI agents (e.g., Copilot Studio, AI Builder, Azure OpenAI) for automation, triage, and communications at scale. What you’ll do: Own L2 support for complex, multi-vendor ecosystems (services, queues, file transfers, APIs) built around Power Automate flows Monitor, triage, and resolve incidents using DataDog (APM/logs/dashboards) and ServiceNow (ITSM workflows/CMDB) Analyze Power Automate flow runs and logs, debug failures, manage retries, and implement robust error handling/alerts Maintain and optimize automations that use AI agents and AI capabilities