Merchant Onboarding Coordinator

Our client is a Payments and Growth Partner dedicated to supporting ambitious businesses. They facilitate commerce by offering top-tier payment processing, proactive partnership, and growth resources. Their merchants operate in industries often underserved by other processors, and they select us because they value direct, personalized communication with a dedicated representative.WHAT YOU WILL DO:Call each new merchant within 4 business hours of Sales booking their onboarding call, welcome them to AHG Pay, introduce yourself as their point of contact, and confirm the call date and time.Confirm merchants received the onboarding emails and can access the secure upload portal, and walk them through the Green Tier document list so they reach approval faster.Confirm attendance the day before each onboarding call and reschedule through Cal.com when a merchant isn’t ready.Review each scheduled merchant’s outstanding documents every morning and follow up by phone, text, and email until everything is uploaded through the secure portal before the call.Communicate with merchants using approved message templates, or write your own messages in AHG Pay’s tone when no template fits.Check document... Click Apply to read the full job description.