Member Services Senior Processor

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Member Services Senior Processor based in Canada. This role offers the opportunity to support complex member service operations within a large-scale federal healthcare program.You’ll take ownership of high-complexity applications, certifications, transfers, appeals, and documentation requiring careful review and sound judgment.As a senior operational specialist, you’ll serve as a key escalation point while helping junior processors resolve challenging cases.The position combines hands-on processing with quality assurance, workflow coordination, training, and continuous improvement.You’ll collaborate with supervisors, internal teams, and external stakeholders on sensitive and complex member matters.Your attention to detail and problem-solving skills will help maintain accurate, compliant, and efficient service delivery.It’s a strong opportunity for an experienced processor who enjoys mentoring others and contributing to operational excellence.