This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Member Service Representative based in United States. This is a fully remote, full-time opportunity supporting members within a healthcare-focused service environment.You will serve as a key point of contact, helping members navigate questions, requests, and more complex service issues.The role combines inbound and outbound communication with research, problem-solving, and careful information management.You will work closely with managers and colleagues to investigate issues and deliver timely, accurate resolutions.Success requires empathy, critical thinking, attention to detail, and the ability to communicate clearly across multiple channels.You will also help maintain service quality and operational efficiency while following established policies and procedures.This position is ideal for a customer-focused professional who thrives in a fast-paced, structured, and collaborative remote environment.