Member Customer Service Representative

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Member Customer Service Representative based in the United States. This role provides essential customer service support to members and healthcare providers, helping resolve questions accurately and efficiently. You’ll handle inbound and outbound interactions while working toward first-call resolution and a positive customer experience. The position combines research, problem-solving, documentation, and clear communication across a high-volume service environment. You’ll work with sensitive information and follow established privacy, compliance, and quality standards. The role also offers exposure to healthcare, insurance, claims, and provider operations. With structured training and opportunities for internal progression, it provides a strong foundation for a career in healthcare operations.