About the Manager, Support Vendor Management at Headspace:
We’re looking for a Manager, Support Vendor Management to join our Member Care & Advocacy (MCA) team and lead critical areas of our support operations. You’ll play a pivotal role in shaping how we show up for our members—ensuring every experience is thoughtful, high-quality, and rooted in care—while building the systems and processes that enable us to grow with intention.
This is a unique opportunity to sit at the heart of the member experience. As part of the MCA team, you’ll have a front-row seat to every aspect of the company’s growth, gaining deep insight into what our members need and where we can do better. You’ll serve as a key lead for members’ support experience —making it more seamless, more empathetic, and more impactful. This role will specifically oversee the Support team’s outsourced relationships, which directly shapes how members experience our service.
Most importantly, this role gives you the chance to bring our miss... Click Apply to read the full job description.