Mural Health is a fast-growing clinical technology start-up that makes clinical trials easier for participants. Our mission is to eliminate any barriers participants or caregivers experience while being part of a clinical trial. Mural Health is looking to expand our team with a Manager of Support & Education.
Who are you? This isn’t a traditional Support management position.
Yes, you’ll lead our Customer Experience Representatives and ensure customers receive timely, high-quality support. But your broader mission is to build an experience that reduces the need for support altogether.
As Manager, Customer Support & Education, you’ll oversee daily support operations while developing scalable programs that empower customers through education, knowledge management, self-service, and automation. You’ll partner closely with Product and Engineering to ensure customer feedback drives meaningful product improvements, helping create a customer experience that is proactive rather than reactive.
Within your first year, you will have:
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