Manager, Fraud Operations

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Manager, Fraud Operations based in Canada. This leadership role oversees multiple specialized fraud operations teams, including functions focused on disputes and compliance.You will set the strategic direction for fraud operations while improving productivity, quality, customer outcomes, and operational efficiency.The role combines people leadership, risk management, data-driven decision-making, and large-scale operational transformation.You will develop managers and individual contributors while building a high-performance, psychologically safe, and inclusive culture.Working cross-functionally, you will identify systemic risks, resolve complex issues, and translate business priorities into scalable operational strategies.You will also drive modernization through automation, AI-enabled tools, and continuous improvement methodologies.This is an opportunity to shape a sophisticated fraud operations function within a fast-moving technology and financial services environment.