F

Manager, Forward Deployed Engineering

Federato
3 months ago
Full-time
Remote
Worldwide
Remote Engineering

Federato is on a mission to defend the right to efficient, equitable insurance for all. We enable insurers to provide affordable coverage to people and organizations facing the issues of today - the climate crisis, cyber-attacks, social inflation, etc. Our vision is understood and well funded by those behind Salesforce, Veeva, Zoom, Box, etc.

Federato is the only AI-native platform that spans the full policy lifecycle and changes the way insurance work gets done. Better decisioning is built-in, not bolted on: insurers' unique portfolio goals, strategies, rules, and appetite are part of the workflow so underwriters win the right deals, faster. From the moment a submission hits an underwriter’s inbox, AI is put to work, triaging submissions with a focus on high-appetite business, delivering real-time feedback on the portfolio, and consolidating workflows into a single proven system. Federato drives better business outcomes.

What You'll Be Doing:

  • Help define and evolve the operational direction of our implementation model as product and customer patterns evolve.
  • Serve as an escalation and resolution point for your leaders and book of business.
  • Directly manage Forward Deployed Engineers (FDEs) and Technical Program Managers (TPMs), coaching performance, delegation, and conflict resolution while developing the next generation of delivery leadership.
  • Ensure clarity of ownership across pods, strengthen onboarding and enablement for FDE leaders, and create structure that enables managers and engineers to operate independently.
  • Build for current and future state profiles, partnering on headcount planning and resourcing tradeoffs while balancing customer commitments with sustainable capacity.
  • Tie delivery performance to utilization and renewal readiness, using data to inform tradeoffs and improve decision quality.
  • Act as connective tissue across GTM, Product, and Engineering, translating field patterns into actionable insights, and aligning delivery narratives with executive stakeholders.

Who We Hope You Are:

  • B.S. in Computer Science, Systems Engineering, or equivalent experience. You should be able to hold your own in a deep-dive technical design session regarding SaaS architecture, APIs, and data models.
  • 6+ years of professional experience, with at least 1–2 years in a formal leadership or "player-coach" capacity within a SaaS delivery or FDE environment.
  • Familiarity with the complexities of B2B SaaS implementations. Experience in fintech, insurance, or underwriti