WHO WE ARE
Welcome to TELUS Digital https://www.telusdigital.com/ — where innovation drives impact at a global scale. As an award-winning digital product consultancy and the digital division of TELUS https://www.telus.com/en/, one of Canada’s largest telecommunications providers, we design and deliver transformative customer experiences through cutting-edge technology, agile thinking, and a people-first culture.
With a global team across North America, South America, Central America, Europe, and APAC, we offer end-to-end expertise across eight core service areas: Digital Product Consulting, Digital Marketing Services, Data & AI, Strategy Consulting, Business Operations Modernization, Enterprise Applications, Cloud Engineering, and QA & Test Engineering.
From mobile apps and websites to voice UI, chatbots, AI, customer service, and in-store solutions, TELUS Digital enables seamless, trusted, and digitally powered experiences that meet customers wherever they are — all backed by the secure infrastructure and scale of our multi-billion-dollar parent company.
LOCATION & FLEXIBILITY
Our Manager, Digital Marketing (Adobe) is an integral part of our Marketing Services team at TELUS Digital. This role will have the option to be in a Work From Near (Hybrid) capacity based out of one of the following offices: Charlottesville, VA, Durham, NC, Columbus, OH, or Boston, MA.
THE OPPORTUNITY
As a Manager, Digital Marketing (Adobe), you will leverage your expertise in the Adobe ecosystem, with particular emphasis on Adobe Experience Platform applications (AEP, RT-CDP, AJO, CJA), to lead complex business/technical integrations and impact our clients’ products through data-driven decisions. You’ll ensure our clients successfully adopt and leverage Adobe technologies as we launch their digital marketing campaigns!
RESPONSIBILITIES
- You’ll lead complex strategy and execution projects, implementing, integrating, orchestrating, and optimizing clients’ MarTech stack, with a focus on the Adobe ecosystem
- You’ll drive ongoing client success and satisfaction by determining the scope of various engagements and communicating regularly with various stakeholders
- You’ll coach project teams and manage teammates to ensure client success, with a specific emphasis on leveraging Adobe Experience Platform applications.
- You’ll lead discovery engagements to learn our clients’ business goals and determine their optimal marketing tech stacks, particularly focusing on the implementation and utilization of Adobe Experience Platform applications.
- You’ll train clients on how to use their marketing technology stack, including Adobe tools, and advise on best practices for optimization and scaling
- You’ll lead ongoing marketing service engagements with clients, including push and email campaigns, outcomes-based analytics, and data reporting to demonstrate ROI
- You’ll resolve a wide range of customer inquiries from basic education to technical operations, speci