Manager, Customer Support

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Manager, Customer Support based in United States. As Manager, Customer Support, you will lead a customer-focused team delivering responsive, high-quality support across product questions, access, and issue resolution.You will build scalable support structures, including skill tiers, escalation paths, coaching programs, and quality standards.A key part of the role is developing an AI-assisted support layer that improves response speed, consistency, and scalability.You will also own the Help Center and in-product guidance, ensuring customers have clear and current resources throughout their experience.Working closely with Customer Success, Data Operations, Product, and Engineering, you will help resolve complex issues and strengthen customer outcomes.This is a hands-on leadership opportunity for someone who combines technical expertise, operational discipline, and a strong customer mindset.