Manager, Customer Success Management

Resumes must be submitted in English.

As the Manager of the Customer Success, Strategic Accounts team, you will be responsible for hiring, developing, coaching, and leading a team of Lead & Principal Customer Success Managers (CSMs) focused on helping HubSpot’s highest paying customers grow better. 

You will partner cross-functionally with sales, contract management, technical support and solutions, product, and other teams to deliver a remarkable customer experience and help drive long-term customer retention and growth with HubSpot. 

This role is open in-office, hybrid, or remote from Colombia.

In this role you’ll 

• Lead a team of 8-10 Lead and Principal CSMs who are dedicated to delivering a remarkable experience throughout the customer lifecycle to HubSpot’s highest paying customers
• Coach and guide CSMs in strategies to build durable customer value
• Develop the skills of your team as they grow in their career
• Manage day-to-day o... Click Apply to read the full job description.