At ClickUp, we’re not just building software. We’re architecting the future of work! In a world overwhelmed by work sprawl, we saw a better way. That’s why we created the first truly converged AI workspace, unifying tasks, docs, chat, calendar, and enterprise search, all supercharged by context-driven AI, empowering millions of teams to break free from silos, reclaim their time, and unlock new levels of productivity. At ClickUp, you’ll have the opportunity to learn, use, and pioneer AI in ways that shape not only our product, but the future of work itself. Join us and be part of a bold, innovative team that’s redefining what’s possible! 🚀
We’re in search of an experienced Customer Success leader who will be responsible for coaching, mentoring and growing our new team in the Philippines, while also driving customer satisfaction and platform growth. You'll have an opportunity to continue building out an amazing team, contribute to the development of new global processes and procedures, partner with like minded business leaders from the GTM organisation, and work with some of the world's best known brands to ensure they have an amazing experience with your Customer Success Team.
Ultimately we’re looking for a player-coach who can move fast, knows how to hustle, and is not afraid to get their hands dirty by jumping on customer calls, help out their team members with risk mitigation, or manage a small book of business themselves. You'll help build out the team by continuing to hire amazing people who share our core values, motivate and coach them to ensure successful outcomes for our customers, and ensure your team is hitting their customer engagement, expansion and churn & contraction targets.
The Role:
- Coach, mentor and grow our new team in the Philippines, managing the day-to-day operations of a team of 5-8 Customer Success Managers (CSMs), including data analysis, goal setting, career development, performance management, and process improvement.
- Manage the day to day operations of the Philippines Customer Success team, with a focus on customer engagement, expansion, churn and contraction.
- Partner with various leadership teams to build out new strategies and processes.
- Lead key initiatives for Customer Success, guiding the strategic direction to refine, optimize, and scale the business.
- Develop and maintain strong collaborative ties with sales, onboarding, marketing, and product teams to enhance the customer experience.
- Provide valuable insights from customers to our product, development, and marketing teams, reinforcing ClickUp's position as an industry leader.
- Contribute to the definition, development and improvement of both regional and global operational processes.
- Prioritize the customer experience, lead by example, and monitor adherence to customer success policies and procedures across your reports.
- Strategically grow and expand client relationships at all levels within the organization, taking o