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Manager, CS Operations

Samsara
12 days ago
Full-time
Remote
Worldwide
Remote Other

Who we are

Samsara (NYSE: IOT) is the pioneer of the Connected Operations™ Cloud, which is a platform that enables organizations that depend on physical operations to harness Internet of Things (IoT) data to develop actionable insights and improve their operations. At Samsara, we are helping improve the safety, efficiency and sustainability of the physical operations that power our global economy. Representing more than 40% of global GDP, these industries are the infrastructure of our planet, including agriculture, construction, field services, transportation, and manufacturing — and we are excited to help digitally transform their operations at scale.

Working at Samsara means you’ll help define the future of physical operations and be on a team that’s shaping an exciting array of product solutions, including Video-Based Safety, Vehicle Telematics, Apps and Driver Workflows, and Equipment Monitoring. As part of a recently public company, you’ll have the autonomy and support to make an impact as we build for the long term.

About the role:

Samsara is looking for a Manager of Customer Success Operations to play a critical role in scaling systems, processes and policies for our Customer Success organization. This role will partner with senior leaders across Samsara’s go-to-market teams to design, build and run critical business capabilities for our world-class post-sales organization. This leader will have an outsized impact on the future of our CS organization by helping us Build for The Long Term as we grow beyond $1BN in revenue. The ideal candidate has experience driving transformative initiatives that bring together people, process and technology into elegant solutions to business problems related to all aspects of the post-sales experience. 

This role is open to candidates residing in the US except Alaska, Austin Metro, Boulder Metro, California, Chicago Metro, Connecticut, Dallas Metro, Denver Metro, Houston Metro, Maryland, Massachusetts, New Jersey, New York, Rhode Island, Seattle Metro, and Washington, D.C.

You should apply if: 

  • You want to impact the industries that run our world: Your efforts will result in real-world impact—helping to keep the lights on, get food into grocery stores, and most importantly, ensure workers return home safely.
  • You have innate curiosity in how businesses work: One