Manager, Contact Center Partnerships

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Manager, Contact Center Partnerships based in United States. This role oversees strategic relationships with outsourced contact center partners, ensuring operational excellence, service quality, and alignment with business objectives.The position is responsible for managing day-to-day partner performance, driving continuous improvement, and maintaining strong client service standards.You will collaborate with internal teams and external vendors to optimize workflows, resolve complex issues, and support evolving business needs.The ideal candidate combines contact center leadership expertise with strong analytical skills and a passion for improving customer experiences.This opportunity offers the chance to influence large-scale operations, enhance partner performance, and contribute to a collaborative, customer-focused environment.Working remotely, you will play a key role in strengthening operational efficiency and delivering measurable business outcomes.