Manager, Change Readiness - Client Experience Operations

BUILD SOMETHING PEOPLE LOVE Wealthsimple's mission is to help everyone achieve financial freedom – by making financial services simple, transparent, and low-cost. We're Canada's largest fintech, trusted by over 3 million clients with more than $100 billion in assets. We move fast, we own our work, and we care deeply about the people using our products. If that sounds like you, keep reading. We're proud of what we've built — and we're just getting started. Read our Culture Manual https://www.wealthsimple.com/en-ca/culture and learn more about how we work https://www.wealthsimple.com/en-ca/careers. ABOUT THE TEAM Wealthsimple's Client Experience Operations is home to the teams that keep our support organization running at a high bar: operations, technology, workforce management, quality, and enablement all sit under the same roof. This role lives on the enablement side, within a group focused on the capabilities of our support workforce: how agents learn, how they absorb change, how they perform, and how they stay engaged. ABOUT THE ROLE Reporting to the Senior Manager of Performance & Engagement, you'll lead a small, high-leverage team and own the infrastructure that keeps our suppo... Click Apply to read the full job description.