Manager, Business Operations
Mural Health is a fast-growing clinical technology start-up that makes clinical trials easier for participants. Our mission is to eliminate any barriers participants or caregivers experience while being part of a clinical trial. Mural Health is looking to expand our team with a Business Operations Manager.
Who are you? You are a sharp, systems-minded operator who thrives at the intersection of strategy and execution. You love building structure where none exists, connecting dots across teams, and making a fast-growing company run more smoothly. You're equally comfortable in a spreadsheet, a leadership meeting, and a process design session — and you get energy from being the person who keeps everything moving.
Role Location: Remote US - Eastern Timezone Preferred
Reports To: COO
You will:
Cross-Functional Project Management
- Lead and coordinate high-priority, cross-functional initiatives from scoping through execution, ensuring alignment across Clinical, Sales, Engineering, Product, and Finance.
- Act as a trusted project lead for COO-sponsored initiatives, translating strategy into structured workplans with clear owners, milestones, and accountability.
- Build project management standards and tooling that scale across the organization.
Process Mapping & Operational Efficiency
- Document, analyze, and redesign end-to-end business processes to eliminate bottlenecks and reduce operational friction.
- Partner with team leads to identify where handoffs break down and design cleaner workflows, SOPs, and decision frameworks.
- Champion a culture of continuous improvement — proactively surfacing inefficiencies and proposing solutions before they become problems.
Breaking Down Silos
- Serve as a connective tissue across departments — facilitating communication, surfacing misalignments early, and fostering a culture of shared context.
- Create forums, rituals, and documentation practices that keep distributed and cross-functional teams informed and rowing in the same direction.
Automation & Scaling
- Identify manual, repetitive workflows and drive automation initiatives using tools like Zapier, Make, or native integrations within our tech stack.
- Partner with i