WHO WE ARE
Welcome to TELUS Digital https://www.telusdigital.com/— where innovation drives impact at a global scale. As an award-winning digital product consultancy and the digital division of TELUS https://www.telus.com/en/, one of Canada’s largest telecommunications providers, we design and deliver transformative customer experiences through cutting-edge technology, agile thinking, and a people-first culture.
In January 2023, TELUS Digital https://www.telusdigital.com/ acquired WillowTree, creating a combined firm with service offerings spanning Customer Experience and Digital Solutions.
With a global team across North America, South America, Central America, Europe, and APAC, we offer end-to-end expertise across eight core service areas: Digital Product Consulting, Digital Marketing Services, Data & AI, Strategy Consulting, Business Operations Modernization, Enterprise Applications, Cloud Engineering, and QA & Test Engineering.
From mobile apps and websites to voice UI, chatbots, AI, customer service, and in-store solutions, TELUS Digital enables seamless, trusted, and digitally powered experiences that meet customers wherever they are — all backed by the secure infrastructure and scale of our multi-billion-dollar parent company.
LOCATION & FLEXIBILITY
Our Manager, Analytics Architecture is an integral part of our Digital Marketing team at TELUS Digital. To help retain our deep culture of collaboration, this role will maintain an in-office presence in a hybrid capacity 2-3 days weekly. This role can be located in Boston, MA, Charlottesville, VA, Columbus, OH, Durham, NC.
THE OPPORTUNITY
As a Manager, Analytics Architecture, you’ll join a collaborative and consultative product analytics team dedicated to building world class digital products. Reporting to the Director of Analytics & Optimization, you’ll bridge the gap between strategy and technical execution by architecting and leading analytics work across the full product lifecycle. This is a unique opportunity to lead and directly influence the success of our analytics practice, product direction, and clients without losing your connection to the craft.
After a year in this role, you’ll have made the following impacts on our analytics practice:
- Partnered with the Director of Analytics and our Staff Analytics Architects to shape team standards, processes, and culture - leaving your mark on how we work.
- Managed and mentored mid-level and Senior Analytics Architects, helping them develop new skills and elevate their consultative abilities.
- Led 3-5 digital product analytics initiatives for some of the worlds’ most recognized brands.
RESPONSIBILITIES
- Lead, delegate, and provide oversight for a cross-functional team of product analytics practitioners
- Provide mentorship and management to 2-5 analytics architects (including conducting weekly 1:1s, providing coaching, writing performance reviews)
- Report to the Director of Analytics, advising on staffing decisions,