Level 2 IT Support Specialist (Client-Facing)

Level 2 IT Support Specialist (Client-Facing) Solvo Global 🚀 About the Role Solvo Global is looking for a Level 2 IT Support Specialist with strong client-facing skills to provide advanced technical support in modern, fast-paced environments. This position blends technical expertise with daily interaction with end users, primarily within startup and remote work environments. The ideal candidate will not only resolve complex technical issues but also ensure a clear, empathetic, and high-quality support experience. 👉 This is not just a technical role — it’s a key position impacting overall client experience. 🎯 Responsibilities 💻 Technical Support (Tier 2) Provide advanced technical support for escalated issues (Tier 2) Troubleshoot and resolve issues related to: macOS (Apple environments) Networking (VPNs, connectivity) Google Workspace and Microsoft 365 SaaS platforms Document solutions clearly and in a reusable format Collaborate with Tier 1 and Tier 3 teams to resolve complex issues ⚙️ User & Device Management Support onboarding processes: Device setup and configuration Account provisioning and access management Manage endpoint tools (MDM) such as Jamf, Intune, or similar Coordina... Click Apply to read the full job description.