This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Learning & Development Lead based in India. This role is an opportunity to lead the learning strategy for a global Player Support organization, driving capability development across distributed teams.You will shape onboarding, continuous learning, certification, and operational readiness programs that directly impact service quality and customer experience.The position combines strategic ownership with hands-on leadership, working closely with Operations, Quality, Workforce Management, and other key stakeholders.You will manage and develop a team of learning professionals while building scalable learning solutions for a fast-moving global environment.The ideal candidate will bring strong expertise in Learning & Development, operational training, and people leadership.This is a high-impact role for someone passionate about creating engaging learning experiences and enabling teams to perform at their best.