This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Lead Technical Support Engineer based in United States. This role is designed for an experienced technical support professional who thrives on solving complex customer challenges and driving operational excellence.You will act as a senior technical resource, owning critical escalations and partnering with engineering teams to improve product reliability.The position combines advanced troubleshooting, customer engagement, mentorship, and process improvement in a fast-paced technology environment.You will work across cloud communications, APIs, networking, and real-time voice technologies to resolve high-impact issues.Beyond technical problem-solving, you will help shape support strategy through documentation, knowledge sharing, and continuous improvement initiatives.This is an opportunity to influence customer success while helping build stronger technical capabilities across a global support organization.