This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Lead Product Support Engineer based in India. As a Lead Product Support Engineer, you will play a critical role at the intersection of customer experience, technical problem-solving, and operational excellence. This position combines hands-on technical support with leadership responsibilities, offering the opportunity to drive complex issue resolution while mentoring a globally distributed support team. You will oversee high-priority incidents, improve support processes, and help shape the collaboration between human expertise and AI-driven support workflows. The role is ideal for a proactive professional who thrives in fast-paced SaaS environments and enjoys building scalable systems, improving customer outcomes, and influencing cross-functional teams. Working in a remote-first environment, you will have significant ownership and the ability to make a lasting impact on both customers and internal operations.