This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Lead, IT Service Operations based in India. This role offers the opportunity to lead critical service management activities within a high-availability cloud environment supporting business-critical applications. The position focuses on ensuring operational excellence, resolving complex technical challenges, and improving application reliability. You will collaborate closely with global teams across development, product, infrastructure, and support functions. The role combines technical expertise, incident management, proactive monitoring, and continuous improvement initiatives. You will contribute to service quality, customer satisfaction, and operational resilience while working with modern technologies and agile practices. This is an ideal opportunity for an experienced IT professional who enjoys solving complex problems and driving impactful improvements.