Our GTM Enablement team supports over 2,600 sales and customer success professionals who drive revenue and growth at one of the fastest-growing publicly traded companies in the SaaS industry. As a consistent, real-time, and reliable resource, we empower teams to excel in their roles, develop critical skills, and advance HubSpot's long-term strategy.
We're seeking a Lead Enablement Partner to support our global Upmarket Contract Management team within Customer Success. This is the first dedicated enablement role for this team — 90+ Contract Managers across Strategic Accounts and high-value customer segments globally — and it comes at a pivotal moment. Contract Management is evolving from transactional renewal processing to strategic commercial partnership, positioning CMs as consultative experts who drive customer value and business outcomes.
Your mission is to build and run the enablement engine for this organization — developing capabilities in consultative renewal conversations, commercial negotiation, consumption-based selling, and strategic customer engagement, while establishing the frameworks and standards that will scale as the team grows.
HubSpot's Contract Management organization operates at the intersection of customer success and revenue operations, managing complex renewals for our highest-value customers across four global regions. As we evolve our renewal motion to include AI-powered capabilities, consumption-based models, and enhanced self-service options, our Contract Managers need to move from transactional execution to strategic commercial partnership.
This role will be instrumental in building the learning infrastructure that makes this evolution possible — developing capabilities around value-based negotiation, credit analytics interpretation, consultative selling methodologies, and sophisticated customer engagement strategies.
Design and manage the end-to-end learning journey for Contract Managers and their managers, covering: