This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Lead Business Consultant, VRS, CX based in Canada. This role offers the opportunity to lead strategic consulting engagements focused on customer experience transformation and measurable business value creation.You will guide enterprise customers in maximizing the impact of advanced CX, analytics, and contact center solutions.The position combines business consulting, technology expertise, and stakeholder leadership to drive successful adoption and ROI.You will act as a trusted advisor to senior customer leaders, helping organizations optimize processes, people, and technology.Working across complex, cross-functional environments, you will shape consulting methodologies and deliver impactful transformation programs.This opportunity is ideal for an experienced consultant who thrives on solving business challenges and creating lasting customer outcomes.