L1 Technical Support Engineer (Spanish-Speaking)

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a L1 Technical Support Engineer (Spanish-Speaking) based in the United States. As an L1 Technical Support Engineer, you will help enterprise customers resolve technical challenges across cloud-based email security, AI security, and SaaS security solutions. You will manage incoming support cases, investigate complex issues, and guide customers toward effective resolutions. The role combines hands-on troubleshooting, log analysis, API and integration support, and close collaboration with Engineering and Product teams. You will also contribute to customer onboarding, strengthen technical documentation, and identify recurring issues that can inform product improvements. Working in a fast-evolving cybersecurity environment, you will help organizations respond to emerging email and SaaS threats. Your Spanish fluency and customer-first approach will be essential to building trust and delivering a high-quality support experience.