At Instructure, we believe in the power of people to grow and succeed throughout their lives. Our goal is to amplify that power by creating intuitive products that simplify learning and personal development, facilitate meaningful relationships, and inspire people to go further in their education and careers. We do this by giving smart, creative, passionate people opportunities to create awesome. And that's where you come in: The Instructure Technical Support group is responsible for providing technical assistance to the end-users of Canvas, our cutting-edge LMS software. This role supports end users of Canvas, learning management systems administrators, and corporate users. You will provide troubleshooting and technical support via phone, web-based tools, and e-mail, advising clients regarding product use and addressing specific user issues. During problem escalations, you will act as a liaison between customers and Tier 2 Support, assisting clients from issue initiation through resolution or escalation. What You Will Be Doing: - Work tickets via web-based ticketing system, phone, or live chat from admins, faculty, staff, and student end-users (some tickets will be initial contacts... Click Apply to read the full job description.