At Instructure, we believe in the power of people to grow and succeed throughout their lives. Our goal is to amplify that power by creating intuitive products that simplify learning and personal development, facilitate meaningful relationships, and inspire people to go further in their education and careers. We do this by giving smart, creative, passionate people opportunities to create awesome. And that's where you come in: Join the Instructure Technical Support team to provide exceptional technical assistance to end users of Canvas, our innovative Learning Management System (LMS). As an L1 Support Engineer, you’ll support Canvas users, LMS administrators, and corporate clients through troubleshooting, guidance, and responsive service. You will be pivotal in resolving technical issues and escalating more complex problems to Tier 2 Support, ensuring a seamless user experience. What You Will Do: - Respond to support tickets via web-based system, phone, or live chat from admins, faculty, staff, and students—including both initial and escalated contacts. - Escalate unresolved tickets to the Level 2 Support Team promptly. - Provide clear, timely updates to users on ticket progress. - M... Click Apply to read the full job description.