At Instructure, we believe in the power of people to grow and succeed throughout their lives. Our goal is to amplify that power by creating intuitive products that simplify learning and personal development, facilitate meaningful relationships, and inspire people to go further in their education and careers. We do this by giving smart, creative, passionate people opportunities to create awesome. And that's where you come in: Role Overview: As an L1 Support Engineer, you will be the first point of contact for end users, LMS administrators, and corporate clients seeking technical support for Canvas. You will provide expert troubleshooting, guidance, and technical assistance via phone, web-based tools, and email. Additionally, you will serve as a liaison during problem escalations, ensuring a smooth handover to our Tier 2 Support team and complete issue resolution. What You Will Do: - Respond to support tickets from admins, faculty, staff, and student end-users using a web-based ticketing system, phone, or live chat (handling both initial inquiries and escalated issues) - Escalate issues that cannot be resolved at Level 1 to the Level 2 Support Team - Provide timely and clear updates ... Click Apply to read the full job description.