At Instructure, we believe in the power of people to grow and succeed throughout their lives. Our goal is to amplify that power by creating intuitive products that simplify learning and personal development, facilitate meaningful relationships, and inspire people to go further in their education and careers. We do this by giving smart, creative, passionate people opportunities to create awesome. And that's where you come in: We are looking for a Digital Knowledge Master who is equal parts architect, ambassador, and futurist. This role is the structural backbone of our Digital Customer Success organization—and the key to our future AI strategy. You will be the primary advocate for the Digital CS organization across the business, responsible for creating order out of chaos. But you aren't just building a library for people; you are building the brain for our future AI. You will structure our knowledge base to ensure it is ready for Agentic AI ingestion, ensuring that as we move into the new age of automation, our data is clean, structured, and machine-readable. What you will be doing: - Spearhead the "AI Readiness" of our knowledge base, ensuring that data structures, tagging, and ta